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Terms of Service

1. Introduction and Acceptance of Terms Welcome to the Human-I-T Online Store ("we," "us," or "our"). These Terms of Service ("ToS") are a legally binding agreement between you and Human-I-T Online Store and govern your access to and use of our website, services, and products (collectively, the "Services"). By using our Services, you agree to be bound by these ToS.

Please read these ToS carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these ToS. If you do not agree to these ToS, please do not access or use our Services.

These ToS apply to all users of the Services, including users who are also contributors of information, content, and other materials or services on the Website.

2. Definitions In these Terms of Service, unless the context otherwise requires, the following definitions apply:

"Account" refers to the account you create with us to use our Services.

"Affordable Connectivity Program" or “ACP” refers to the program offering free internet and additional discounts to eligible low-income individuals.

"Discount" refers to the price reduction offered to eligible individuals on the purchase price of select laptops and tablets.

"Eligible Individuals" refers to individuals who provide documentation proving their enrollment in government assistance programs, or proving their household income is below 200% of the Federal Poverty line.

"Products" refers to the low-cost laptops, tablets, and hotspots available for purchase on our Website.

"Services" refers to all services provided by us, including but not limited to the provision of low-cost laptops, tablets, hotspots, and internet plans, as well as participation in the Affordable Connectivity Program.

"Website" refers to our website where you can learn more about us, our Products and Services, and where you can create an Account and make purchases.

"You" and "Your" refer to you, the person accessing or using the Website and Services.

The above definitions are not exhaustive and may be further expanded upon in subsequent sections of these ToS. In these ToS, unless it is specified otherwise, references to "us," "we," and "our" shall refer to the Human-I-T Online Store.

3. Eligibility

Human-I-T Online Store is committed to providing access to our products and services to all customers, irrespective of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Any individual is eligible to purchase products and services from our website.

To qualify for additional discounts on the purchase of a device from the Human-I-T Online Store ("Discount"), or to access low-cost internet plans through Human-I-T or the Affordable Connectivity Program ("ACP"), you must provide proof of low-income status.

You can submit proof of low-income status upon creating an account with the Human-I-T Online Store, via text message, or in-person at one of our designated locations at the time of purchase. Upon successful verification of the provided proof, you will be eligible to receive the Discount on your purchases, enroll in low-cost internet plans, or access ACP benefits.

Acceptable forms of proof of low-income status include participation in a government assistance program or proof of your yearly gross income, as detailed below:

Eligibility Based on Enrollment in a Government Assistance Program:*

  • Federal or tribal notice letter of participation in General Assistance
  • Government retirement or pension
  • Head Start
  • Lifeline
  • Medicaid, e.g. Medi-Cal or Healthy Michigan Plan
  • National School Lunch Program (NSLP)
  • Need-based energy assistance, e.g. California Alternate Rates for Energy (CARE) or Michigan Energy Assistance Program (MEAP)
  • Need-based financial aid, e.g. Cal Grant or Michigan Tuition Grant
  • Public housing assistance, e.g. Section 8 voucher
  • Social Security Disability Insurance (SSDI)
  • Social Security Retirement (SSR)
  • Supplemental Nutrition Assistance Program (SNAP or EBT)
  • Supplemental Nutrition Program for Women, Infants, and Children (WIC)
  • Supplemental Security Income (SSI)
  • Temporary Assistance for Needy Families (TANF)
  • VA benefits for service members

*Member or enrollment cards alone are not accepted. Please provide the notification letter or a summary document that confirms you are enrolled in an active benefit.

Financial Eligibility:

If you do not receive any government benefits, you may provide proof of your gross income by submitting a copy of the previous year’s state, federal, or tribal tax return. Households that make less than 200% of the federal poverty level threshold qualify for the Discount. The documentation you provide to prove income level must display dollar amounts and the number of members in your household. Pay stubs are not accepted.

Please note:

  • All documentation must be dated within the last 6 months
  • Benefits must be active at the time of submission
  • Members will be required to resubmit eligibility documentation every 12 months

Customers who submit proof of eligibility will be notified about their documents’ upcoming expiration date via email 30 days, 15 days, 5 days, and 1 day before their expiry date, as well as on their expiration day. Customers who do not resubmit accepted documentation before their documents’ expiry```html date, or whose documents are rejected, will have their account status changed from Member to Standard User.

While we strive to facilitate all customers, we are unable to ship items to P.O. boxes or international addresses outside of the USA due to logistical constraints. If we receive shipping instructions to a P.O. Box or an international address outside of the USA and Canada, we will attempt to contact the customer to request a different address. If we cannot reach a successful resolution within 7 days, then the order will be canceled and a full refund issued.

4. Account Registration

While creating an account with the Human-I-T Online Store can provide access to certain features, please note that account registration is not a requirement for purchasing from our site. Any user may create an account on the online store. Customers who do not wish to create an account can utilize our "Guest Checkout" feature for a streamlined purchasing process.

If you do choose to access certain features of the Human-I-T Online Store, you may be required to create an account ("Account"). When you create an Account, you agree to:

  • Provide accurate, current, and complete information about yourself ("Registration Data").
  • Maintain and promptly update the Registration Data to keep it accurate, current, and complete.
  • Maintain the security of your password and accept all risks of unauthorized access to your Account and the Registration Data.
  • Notify us immediately if you discover or otherwise suspect any security breaches related to your Account.

Until documentation is submitted and approved by a Human-I-T agent, the account type will be Standard User. Once approved, the account type will change to be an income-qualified account (Member). If an account is created alongside a pending order with income-qualified pricing, accepted document types must be approved within 7 days or else the order will be canceled automatically. Once documentation is approved, the customer account type will change to Member (and subsequently, the user will have access to hotspot orders, internet subscription plans, and discount pricing on future technology purchases).

You represent and warrant that you are of legal age to form a binding contract (or if not, you've received your parent's or guardian's permission to use the Services and have them agree to these Terms on your behalf). If you're agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity's behalf and bind them to these Terms.

5. Product Descriptions and Pricing The Human-I-T Online Store offers for sale a variety of new and refurbished laptops, tablets, hotspots ("Products"),as well as a range of non-technology items such as apparel, accessories, and other Human-I-T branded items. When we refer to "refurbished" in relation to our Products, we mean that these devices have undergone a comprehensive series of steps to maximize their physical appearance and functionality. This refurbishment process includes disassembling the device to check for and replace defective or missing components such as RAM, hard drives, and motherboards. All remaining data on the device is then wiped to ensure the privacy of the previous users’ information. Next, a new operating system is installed. The device is then tested to ensure its functionality. Only after all these steps are completed is the device labeled as "refurbished". We strive to accurately describe and display our Products on the Website. However, we cannot guarantee that all descriptions, photographs, pricing, and other information are accurate, complete, reliable, current, or error-free. In the event of an error, we reserve the right, at our sole discretion and to the extent permitted by law, to correct such error and revise your order accordingly (including charging the correct price) or to cancel your order and refund any amount charged. The prices displayed on the Website are quoted in U.S. dollars. Prices are subject to change at any time, but changes will not affect any order for Products you have already placed.

6. Ordering and Payment Terms When you wish to purchase a Product, you can either add the Product to your shopping cart and proceed to checkout or choose to use convenient payment options like Apple Pay or Google Pay which allow you to bypass the checkout process. In the checkout process, you will be asked to provide certain information, including, without limitation, your payment and shipping details. If you choose Apple Pay or Google Pay, these details will be pulled from your chosen payment platform to streamline your purchase. By placing an order, you represent and warrant that all such information is accurate, and you confirm that you are the person referred to in the billing information provided. Payment information provided during the ordering process will be collected and held until your order is approved. If you are a Human-I-T Member and have placed an order which received additional discounted pricing, it is important to note that your documentation will be reviewed for approval of the order to be completed. If the documentation is not approved within 7 days, or if payment is not received within 7 days, the order may be automatically canceled. This ensures that the ordering process remains efficient and enables us to promptly serve other customers. The following payment methods are accepted by the Human-I-T Online Store: American Express, Mastercard, Visa, Discover, Google Pay, and Apple Pay. When you place an order, you authorize us or our third-party payment processor to charge the payment method provided for the total amount of your order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or canceled. Our refund policy is that all devices returned within 60 days of their receipt by the customer will have their full purchase price refunded, so long as the device is returned in the state it was shipped in. For more information on returns and refunds, please see our Returns, Refunds, and Warranties section.

7. Discounts and Special Offers The Human-I-T Online Store offers a variety of discounts and special offers to eligible customers. These include but are not limited to discounts on the purchase of certain devices for low-income individuals, as well as the opportunity to enroll in the Affordable Connectivity Program (ACP) for additional benefits. Eligibility for Discounts: Individuals who wish to receive an additional discount on the purchase of a device from the Human-I-T Online Store must provide proof of low-income status. Acceptable forms of proof include documentation of participation in certain government assistance programs or proof of yearly gross income. For a complete list of accepted forms of proof and programs, please refer to our Eligibility Requirements section. Once an individual’s proof of low-income status has been verified, they will be eligible to receive an additional discount on their purchases from the Human-I-T Online Store. Affordable Connectivity Program (ACP): The ACP is a federal program designed to help low-income households pay for internet service and connected devices. Eligible customers who enroll in the ACP through Human-I-T can receive a $100 discount off the purchase price of select laptops, as well as sign up for free or low-cost internet. The ACP discount is applied after the Human-I-T team has verified the applicant’s eligibility for the program and is limited to one per household. To be eligible for the ACP benefits, customers must provide acceptable proof of low-income status, as outlined in our Eligibility Requirements section. Please note that all discounts and special offers are subject to availability and may be withdrawn or amended without notice at our sole discretion. Discounts and special offers cannot be used in conjunction with any other discounts or promotions, unless otherwise stated. By availing any discount or special offer, you agree to comply with any additional terms and conditions applicable to such discount or special offer.

8. Shipping Policy The Human-I-T Online Store offers free shipping on all devices to locations within the continental United States. We strive to ensure that customers receive their order no later than one week after their purchase is confirmed. However, please note that shipping times may vary depending on factors such as the location of delivery and the nature of the Product ordered. All orders are shipped via reputable shipping carriers. The risk of loss and title for all Products purchased via the Website pass to you upon our delivery of the items to the carrier. Any dates or times provided by us for the delivery of the Products are estimates only and will not form part of the contract for the purchase of the Products. Please note that for orders exceeding $250, Human-I-T requires a signature upon delivery to ensure accurate delivery and your satisfaction.

9. Returns, Refunds, and Warranties 60-Day Return Policy: You have 60 days from the date the order is placed to return the device in order to receive a refund. The device must be verified to be working and in good condition to receive a full refund. If the device is damaged, Human-I-T reserves the right to offer you a partial refund based on the condition of the device. 1-Year Hardware Warranty: If your computer fails within a year of when your item ships due to a hardware defect, you will receive a replacement of the same model or one with similar or better performance. This warranty does not cover damage caused by accidents, misuse, or any unauthorized repair or modification. 1 Year of Free Tech Support: One year of tech support is included with every computer purchase. You can request tech support by texting us at 562-372-6925 or by filling out a tech support request form on our website. To initiate a return, please contact our customer service department. Any refunds will be credited back to the original payment method. Please note that it may take up to two billing cycles for the credit to appear on your monthly statement. For more information on returns and refunds, please contact our customer service department.

10. Intellectual Property Rights All of the content featured or displayed on the Website, including without limitation text, graphics, photographs, images, moving images, sound, illustrations, software, and any other content (collectively, "Content"), is owned by Human-I-T, its licensors, vendors, agents and/or its Content providers. All elements of the Website, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. The Website and the Content may only be used for your personal, non-commercial use. You agree not to use, display, reproduce, retransmit, modify, distribute, disseminate, sell, publish, create derivative works of, broadcast, circulate, display or in any way exploit any such content, in whole or in part, whether by e-mail or by any other means, for any purpose other than for your personal, non-commercial use as set forth herein. Unauthorized use of the Website or the Content may violate various laws and regulations. Human-I-T reserves all rights not expressly granted hereunder.

11. User Responsibilities and Conduct

By using the Human-I-T Online Store, you agree to:

  • Use the Services only in a manner that is consistent with these Terms and all applicable local, state, national, and international laws and regulations.
  • Not engage in any activity that is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable.
  • Not impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Not violate or infringe other people's intellectual property, privacy, or other contractual rights while using the Services.
  • Not violate any requirements, procedures, policies, or regulations of networks connected to Human-I-T.
  • Not interfere with or disrupt the Services.
  • Not introduce any viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.

12. Privacy Policy Your use of the Website and any personal information or other information about you collected by Human-I-T through or in connection with the Website is subject to our Privacy Policy, which is incorporated by reference into these Terms. By using the Website, you consent to receiving certain electronic communications from us as further described in the Privacy Policy. Please read the Privacy Policy to learn more about your choices regarding our electronic communications practices. Our Privacy Policy is located at: https://store.human-i-t.org/privacy-policy/

13. Limitation of Liability To the fullest extent permitted by applicable law, in no event will Human-I-T, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Human-I-T has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Human-I-T and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to the greater of an amount equal to the amount you paid for the product or service or ten dollars ($10). The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

14. Dispute resolution If a dispute arises, the customer may choose to initiate a dispute through their card company. Human-I-T will then respond to the dispute using our payment processor, Stripe, which is the established channel for handling such matters. Once a dispute has been initiated and reaches this stage, it is considered the final step in the resolution process.Nevertheless, both parties are free to pursue any right or remedy available to them under applicable law.

15. Termination We may terminate or suspend your access to our Website, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms. Upon termination, your right to use the Website will immediately cease. If you wish to delete your account, please reach out to us through our Contact Us page, or via the customer service email or phone number provided on our website. Our team will assist you in the process of account deletion. Please be aware that deleting your account will result in the loss of all account information and order history, and this process cannot be reversed. All provisions of these Terms which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

16. Changes to the Terms Human-I-T reserves the right, at its sole discretion, to modify or replace these Terms at any time. We will use reasonable efforts to notify you of any major changes, which may include posting a notice on our Website or sending you an email if you have created an account and provided a valid email address. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Website.

17. Contact Information If you have any questions about these Terms, please contact us. We welcome your questions, comments, and concerns about privacy or any other issue. Phone number: 888-391-7249 Email address: info@store.human-i-t.org Physical address: Human-I-T, 4941 Eastern Ave, Bell, CA 90201