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FAQs about the Human-I-T Online Store
Welcome to the place where all your tech questions get answered. Looking to pay a bill, return a gadget, or snag a device at a discounted price? You're in the right place. Curious about our low-cost internet plans and how they can get you connected for less? We've got the lowdown. So, let's get started and make technology work for you!
Billing and Purchases
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How do I pay my bill?
Paying your bill for your internet plan is easy.
- Go to store.human-i-t.org and click on the green icon in the top right-hand corner of the screen that says “Sign In”.
- Enter the email address and password associated with your Human-I-T Account.
- After signing in, look to the top right corner of your screen and click on the green icon of a person next to the word “Account”.
- Once you’re on your Account screen, click the button on the left-hand side of the screen that says “Manage Subscription”.
- If you have an outstanding bill, you’ll be able to enter your payment information on this page and renew your internet service for a duration of 1 month, 3 months, 6 months, or 12 months.
How do I get a bigger discount on my purchase?
To get an even bigger discount on our devices, all you need to do is create a Human-I-T Member account. During the account creation process, just remember to upload proof of your annual income or that you're part of a government program, and within five business days you’ll be back from our team about whether or not you’re eligible to become a Human-I-T Member. If you’re eligible to become a Human-I-T Member, not only will you get exclusive discounts on your purchases, but you’ll also be able to access low-cost internet plans.
For more information on what documentation is acceptable, please visit this link: /content/HumanIT_Eligibility_Requirements.pdf. If you get stuck during the account creation process or just want more information directly from our team, please call or text us at 888-391-7249.
I need a new hotspot. How do I go about that?
If your current hotspot from Human-I-T is not working correctly, please refer to our Warranty page or our Returns page for more information on how to proceed with receiving a properly functioning device.
If, however, you’re looking to simply buy a new hotspot, you’re in luck! We've got Franklin T10 hotspots available. After a one-time payment of $80, you can enjoy monthly prepaid internet service starting at just $14.99 per month. Just head over to https://store.human-i-t.org/shop-all/franklin-t10/ to get yours!
Membership and Eligibility
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How do I submit proof of eligibility to become a Human-I-T Member?
We've got you covered with a few options here. You can submit your proof of eligibility online when you're setting up your Human-I-T Membership, over the phone, by email at support@human-i-t.org, or even in person at our store on 7 Mile Road in Detroit. For more information on what types of documentation are accepted, please visit https://store.human-i-t.org/content/HumanIT_Eligibility_Requirements.pdf.
How do I check if I've been approved?
While you’re waiting for approval, you can check your status by going to your Human-I-T profile. Once you've submitted your documentation and it's been approved by one of our Human-I-T agents, your account type will change to a “Member”. This means you're all set to enjoy our Member-exclusive discounts!
Affordable Connectivity Program (ACP)
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How do I get cheap internet after the ACP ends?
Unfortunately, the ACP ended on May 1, 2024. Luckily, people who relied on ACP benefits are automatically eligible to receive internet through Human-I-T's Gold Membership for just $14.99 per month. Please give us a call or text us at 888-391-7249 to receive one-on-one help setting up your Human-I-T account and receiving low-cost internet
Returns and Repairs
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How do I return my item?
To initiate a return, please contact our customer service department by emailing support@human-i-t.org with the word “RETURN” in your subject line. We'll provide you with instructions on how to return your device, along with a prepaid return label. Please make sure to include all original packaging and accessories when returning your device.
Please note that you must initiate a return within 60 days from when you placed your order to receive a refund. The device must be verified to be working and in good condition to receive a full refund. If the device is damaged, Human-I-T reserves the right to offer you a partial refund based on the condition of the device. For more information on our return policy, please visit store.human-i-t.org/returns
Do you repair laptops, tablets, etc?
We can! While computer purchase comes with a whole year of free tech support, this does not always include free repairs. If you need help overcoming a simple technical issue, just text us at 888-391-7249 or fill out a tech support request form on our website. We're here to help. However, if you believe that your device is experiencing a major technical problem or is defective, please refer to our Warranty page or our Returns page for more information on how to proceed.
Collaborating with Human-I-T
I'd love to collaborate, who do I reach out to?
We're always excited about potential collaborations! Just head over to human-i-t.org/contact to get the ball rolling. We can't wait to hear from you!
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