Can anyone purchase from Human-I-T?

Yes! ANYONE can purchase laptops, computers, and tablets from our online store. However, only Gold Members are eligible for our high-speed internet plans and deeper discounted tech.

What are the eligibility requirements for Gold Membership?

To qualify for Gold Membership, you must either:

• Be enrolled in a government assistance program (such as SNAP, Medicaid, WIC, etc.)
• Have a household income below 200% of the federal poverty level

What counts as proof of eligibility?

For government assistance programs, we accept official documentation such as:

• Federal or tribal notice letters of participation in General Assistance
• Medicaid/Medi-Cal documentation
• SNAP/EBT documentation
• WIC documentation
• Social Security benefits (SSDI, SSR, SSI)
• Public housing assistance (Section 8)
• Lifeline
• And many other government programs

Note: Member or enrollment cards alone are not accepted. Please provide the notification letter or summary document confirming active enrollment. All documentation must be dated within the last 6 months.

Note: Pay stubs are not accepted. Documentation must display dollar amounts and number of household members.

How do I submit my eligibility documentation?

You can submit proof by:

1. Creating an account on the Human-I-T Online Store
2. Via text message or email to info@human-i-t.org
3. In-person at one of our designated locations

What warranty comes with my purchase?

All devices come with a 1-Year Hardware Warranty. If your device fails within a year of purchase due to a hardware defect, you will receive a replacement of the same model or one with similar or better performance.

Is tech support included with my purchase?

Yes! One year of tech support is included with every computer purchase. You can request tech support by:

• Texting us at 562-372-6925
• Filling out a tech support request form on our website

What is your return policy?

We offer a 60-day return policy. You have 60 days from the date your order is placed to return the device for a complete refund. The device must be working and in good condition to receive a full refund.

What if my device is damaged when I want to return it?

If the device is damaged, Human-I-T reserves the right to offer you a partial refund based on the condition of the device.

How do I initiate a return or exchange?

To initiate a return or exchange, please:

• Contact our customer service department by emailing support@human-i-t.org with "RETURN" in your subject line
• We'll provide instructions and a prepaid return label
• If possible, return the device in its original packaging (especially for Franklin T10 hotspots)

How will I receive my refund?

Refunds will be credited back to your original payment method for the original purchase price. Please note that it may take up to two billing cycles for the credit to appear on your monthly statement.

What should I do before returning a device?

Before returning your device:

• Remove all personal accounts from the device
• For Apple devices, remove your iCloud account (Settings > Reset > Erase all contents and settings)
• If you've already shipped the device, you can remove your iCloud account from icloud.com > sign in > Remove Device

Note: Failing to remove personal accounts may result in delays in processing your return.