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60-Day Return Policy
You have 60 days to return the device in order to receive a refund. The device must be verified to be working and in good condition to receive a full refund. If the device is damaged, Human-I-T reserves the right to offer you a partial refund based on the condition of the device.
1 Year Hardware Warranty
If your computer fails within a year of purchase due to a hardware defect, you will receive a replacement same model or one with similar or better performance
1 Year of Free Tech Support
If your computer fails within a year of purchase due to a hardware defect, you will receive a replacement same model or one with similar or better performance
Frequently Asked Questions
Can anyone purchase from Human-I-T?
Yes! ANYONE can purchase laptops, computers, and tablets from our online store. However, only Gold Members are eligible for our high-speed internet plans and deeper discounted tech.
What are the eligibility requirements for Gold Membership?
To qualify for Gold Membership, you must either:
- Be enrolled in a government assistance program (such as SNAP, Medicaid, WIC, etc.)
- Have a household income below 200% of the federal poverty level
What counts as proof of eligibility?
For government assistance programs, we accept official documentation such as:
- Federal or tribal notice letters of participation in General Assistance
- Medicaid/Medi-Cal documentation
- SNAP/EBT documentation
- WIC documentation
- Social Security benefits (SSDI, SSR, SSI)
- Public housing assistance (Section 8)
- Lifeline
- And many other government programs
Note: Member or enrollment cards alone are not accepted. Please provide the notification letter or summary document confirming active enrollment. All documentation must be dated within the last 6 months.
| Household Size | Maximum Income Allowed |
|---|---|
| 1 | $29,160 |
| 2 | $39,440 |
| 3 | $49,720 |
| 4 | $60,000 |
| 5 | $70,280 |
| 6 | $80,560 |
Note: Pay stubs are not accepted. Documentation must display dollar amounts and number of household members.
How do I submit my eligibility documentation?
You can submit proof by:
- Creating an account on the Human-I-T Online Store
- Via text message or email to info@human-i-t.org
- In-person at one of our designated locations
What warranty comes with my purchase?
All devices come with a 1-Year Hardware Warranty. If your device fails within a year of purchase due to a hardware defect, you will receive a replacement of the same model or one with similar or better performance.
Is tech support included with my purchase?
Yes! One year of tech support is included with every computer purchase. You can request tech support by:
- Texting us at 562-372-6925
- Filling out a tech support request form on our website
What is your return policy?
We offer a 60-day return policy. You have 60 days from the date your order is placed to return the device for a complete refund. The device must be working and in good condition to receive a full refund.
What if my device is damaged when I want to return it?
If the device is damaged, Human-I-T reserves the right to offer you a partial refund based on the condition of the device.
How do I initiate a return or exchange?
To initiate a return or exchange, please:
- Contact our customer service department by emailing support@human-i-t.org with "RETURN" in your subject line
- We'll provide instructions and a prepaid return label
- If possible, return the device in its original packaging (especially for Franklin T10 hotspots)
How will I receive my refund?
Refunds will be credited back to your original payment method for the original purchase price. Please note that it may take up to two billing cycles for the credit to appear on your monthly statement.
What should I do before returning a device?
Before returning your device:
- Remove all personal accounts from the device
- For Apple devices, remove your iCloud account (Settings > Reset > Erase all contents and settings)
- If you've already shipped the device, you can remove your iCloud account from icloud.com > sign in > Remove Device
Note: Failing to remove personal accounts may result in delays in processing your return.
Need More Help?
How can I contact Human-I-T for additional questions?
Our support team is available:
- Hours: 6:30 AM - 5 PM PST (Mon - Fri)
- Phone: (888) 391-7249
- Email: info@human-i-t.org or support@human-i-t.org
Human-I-T is committed to providing access to our products and services to all customers, irrespective of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
See that lower price? That's our special rate for Human-I-T Gold Members. If you're part of an approved government assistance program like SNAP, SSI, or Section 8 Housing, or if your annual household income is within 200% of the federal poverty level, then you could be eligible for these incredible savings. Not a Gold Member yet? Click here to discover how to become a one and unlock exclusive benefits.
13 Reviews
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Internet service
I am very satisfied with the Internet service. internet Box is a nice size and could easily fit into your purse or small handbags it’s really simple to understand. The service runs great and is very affordable.
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Great modem
Easy to setup, and to take around when traveling,
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"Manual Processing"
This is the second month in a row that I have paid for my service, the money was deducted from my account, I received a receipt, AND FOUR HOURS LATER I HAVE NO INTERNET!! I am shocked at the unprofessional and incompetent service. There is NO REASON A TECH COMPANY SHOULD "MANUALLY PROCESS" ITS PAYMENTS!! Because of this idiotic situation, I CANNOT DO MY WORK. Please, for the love of god, automate your processes, like every company does in 2026.
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Hotspot box not strong enough to hold household devices that it said it can
Internet very weak when it comes to tv,s and game systems, box overheats alot. Looking for something that can handle household devices
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Works great
Does what I need and works great! Thanks for the product.
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haven't been able to use it
itbdoesnt work
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Quality
For the price, the performance is decent when it actually runs, but the overall experience has been frustrating. Delivery took over a month instead of the promised one week. The device constantly overheats if left plugged in, and the slow boot-up and cooldown times cause severe WiFi lag. On top of that, autopay randomly rejected my card on month two without any notification or troubleshooting help; I had to figure it out on my own. My previous T-Mobile hotspot worked flawlessly, so this has been a letdown. I'm still confused about how to best optimize this device and keep it from overheating.
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Positive Experience
I’m very happy and pleased with the service. I’m grateful to have been able to afford a reliable WiFi
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exelent
We realy like it
