The Franklin T10 Mobile Hotspot is a perfect device for homes and small businesses that offers unlimited 4G LTE wifi connectivity “on the go” for up to 10 devices at a time. Whether you work from home or need to connect while travelling, this is an ideal low-cost internet solution.
Note: This device is only available for purchase to Human-I-T account members who have approved eligibility documentation. Please contact one of our team members at 888-391-7249 or support@human-i-t.org for help or more information.
Am I Eligible?
This device is only available for purchase to Human-I-T account members who have approved eligibility documentation. Please contact one of our team members at 888-391-7249 or support@human-i-t.org for help or more information.
Features of Franklin T10 Mobile Hotspot
- Unlimited 4G LTE connectivity
- No-hassle setup that makes connecting a breeze
- Connect up to 10 devices at a time
- Lightweight and fits in the palm of your hand
- 8 hours of battery life (if not plugged in)
- USB-C port
Purchase Requirements
In order to purchase this mobile hotspot and receive low-cost internet service from Human-I-T, customers must create an account and upload documentation to prove their participation in an approved government assistance program such as SNAP, SSI, or Section 8 Housing, or have an annual household income within 200% of the Federal poverty level.
Set up your account and submit your documentation today.
Already a low-income verified Member with us?
With the ACP no longer accepting applications, Human-I-T will now offer high-speed internet plans for just $15 per month to keep this essential service affordable. Sign up today for our low-cost internet service.
Frequently Asked Questions
To buy a hotspot and receive low-cost internet service through Human-I-T, users must provide documentation proving their participation in an approved government assistance program such as SNAP, SSI, or Section 8 Housing, or a yearly household income of 200% of the Federal poverty level. For more information on what qualifies as acceptable documentation, please click here.
What warranty comes with my purchase?
All devices come with a 1-Year Hardware Warranty. If your device fails within a year of purchase due to a hardware defect, you will receive a replacement of the same model or one with similar or better performance.
Is tech support included with my purchase?
Yes! One year of tech support is included with every computer purchase. You can request tech support by:
- Texting us at 562-372-6925
- Filling out a tech support request form on our website
What is your return policy?
We offer a 60-day return policy. You have 60 days from the date your order is placed to return the device for a complete refund. The device must be working and in good condition to receive a full refund.
What if my device is damaged when I want to return it?
If the device is damaged, Human-I-T reserves the right to offer you a partial refund based on the condition of the device.
How do I initiate a return or exchange?
To initiate a return or exchange, please:
- Contact our customer service department by emailing support@human-i-t.org with "RETURN" in your subject line
- We'll provide instructions and a prepaid return label
- If possible, return the device in its original packaging (especially for Franklin T10 hotspots)
How will I receive my refund?
Refunds will be credited back to your original payment method for the original purchase price. Please note that it may take up to two billing cycles for the credit to appear on your monthly statement.
What should I do before returning a device?
Before returning your device:
- Remove all personal accounts from the device
- For Apple devices, remove your iCloud account (Settings > Reset > Erase all contents and settings)
- If you've already shipped the device, you can remove your iCloud account from icloud.com > sign in > Remove Device
Note: Failing to remove personal accounts may result in delays in processing your return.
50 Reviews
-
hotspot device
I cannot completely fill this out as I have not yet received the device yet. I paid for it on or about the 3rd of July and it was scheduled to be delivered on July 5 andit was delivered but not to me. I had to call the USPS and figure out why it said it was delivered to me but wasn't. Finally I heard the address it was delivered to and it was several states away in California and I live in Texas. I've called 3 times since then and 3 times y'all said its being mailed out that day but it wasnt now I've been without internet service for a week and still don't have a tracking number for my device. It feels a little like I'm paying the price for a mistake that had nothing to do with me. I really enjoy talking to all of those who ive talked to this far, very friendly & helpful but I'm wondering why it's taking so long to just send me out a different device? As if it were my mistake. Can you please tell me when my device will be mailed? Perhaps you could overnight it to me since I've been waiting so long? I really need some answers please. Anybody. Thank you very much.
-
Great
I took it out the box and it was ready to go it was set up and all.. i just turned it on and connected my device.. thank you so much ?
-
I would have given a higher rating but…
The device didn’t work one morning, I tried to call a few times, and got a recording, that you got too many calls and to call back (probably from other customers concerned why their device was not working.)
Please try to add another message you can use such as “we are aware that there is a connectivity issue with the hot spot, if it will be out more than two hours, we will send you an update when you can use it.”
It was very aggravating and frustrating. -
Hot spot and service
I love it, just what I was looking for
-
VERY DISAPPOINTED!
I do not know what happened to the fluidity of this last transaction, but it did not go well and I was left without internet service for 3 days. I have always communicated, however, my pleas fell on deaf ears. They even prematurely processed 2 payments and claimed they only saw one.
-
Device
Delivery was quick and easy. It was a great delivery a really nice device.
-
Hotspot module
Works well for such a small item. Only negative so far is that it doesn't hold a charge for more than two days.
-
Received order
Great WiFi for low cost
-
Hot spot
Love the service I have. I also I love the help I got setting it up
